About
At least 12 million people have fled their homes, having to start their lives all over, since Russia invaded Ukraine. If you want to help but don't know how, you can offer help here: household items, services, dinner, language practice, just your time. Help locally. Help online. You can browse through help requests to see if there is something you could do. Many people find it embarrassing to ask for help publicly on social media or are intimidated by big charity centres and therefore refrain from seeking support. Here is a safe space where nobody is going to judge anyone. Sign up to browse the posts and make a difference now!
Ukraine NowFrequently Asked Questions
Below you'll find answers to the questions we get asked the most Help U
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How do I know it is safe?
We take the security and privacy of our users very seriously. We use modern security features to protect all user information and employ strict access controls to prevent unauthorized access. All new users go through phone and email verification. Users are required to use their real photos as a profile picture. In case of doubts or complaints, moderators might require an ID. All content is moderated. If you come across any content that you find inappropriate, suspect fraud, or have any doubts, please do not hesitate to contact us.
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How do you verify users' identity?
All new users must pass a phone and email verification process. To ensure authenticity, users must use their genuine photos as their profile picture. In the event of any doubts or complaints, our moderators may request an ID verification.
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How can I get help?
Look through the posts and start a chat with someone whose offer interests you, or post your own request for what you need help with. It will be published after moderation.
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What can I do if I don't speak the language?
1. Use a translation tool, such as Google Translate, to help you understand messages from other users and to compose your own messages. Keep in mind that machine translations are not always accurate.
2. Try to use simple language and avoid technical or specialized terms that may be difficult for the other person to understand. Avoid using complex sentence structures, colloquial expressions and slang.
3. Avoid sarcasm and idioms: Sarcasm and idioms are often difficult to translate and can lead to confusion. Avoid using them to ensure that your messages are clear and understood.
4. Try using emojis and images to convey meaning: Since the language barrier can make it hard to understand some things, using emojis and images can help get your message across.
5. Be patient: Communication may be slower due to the language barrier, so be patient with the other person. Repeat yourself if necessary and ask them to do the same if you don't understand something.
6. Be respectful: Remember to be respectful and polite when communicating with others, even if you're having trouble understanding them.
Contact Us
If you have any questions, concerns or ideas, feel free to contact us. We'll get back to you as soon as possible. You might want ro read through Frequently Asked Questions section first, where your question might have already been covered.